Place a new order for the correct items (complete the entire checkout process).
Follow the rest of the steps in returning your unwanted items using the Online Return Center.
Make sure the items you want to return or exchange meet our Return Policy requirements.
Return labels can be printed using our self-service Online Return Center.
Your return should be packaged neatly with your return labels clearly visible.
Your package will be delivered back to us.
Online Return Center
Whether making a return or exchange, our self-service Online Return Center makes the return process easy. See below for our full Return Policy.
The following criteria must be met in order to be eligible for a refund.
Incorrect Addresses and Return to Sender Packages: Packages that are shipped to an incorrect address provided by the customer during the order process may be subject to an additional $14 charge if the address must be changed by the courier to be deliverable.
Orders ‘Returned to Sender’ by the courier are subject to a $14 charge. ‘Return to Sender’ orders include but are not limited to: orders for which the customer provided an incomplete or incorrect address; instances in which the customer is not available for delivery; orders for which the customer fails to provide a P.O. Box or physical address; and instances where the order is refused by the customer.
Exchanges: If you wish to exchange an item(s), please place a new order first and then follow the returns process.
Defective Items: If there is a problem with your order, contact a customer care representative within 14 days of the original order date. While we do everything within our power to ensure that you receive the product(s) you ordered in the condition you expect, sometimes mistakes and accidents happen. We will do our best to ensure that the issue is resolved to your satisfaction. Replacement items will be shipped using the same method as the original order.
The following items are ONLY returnable if they are in their unopened, original packaging – these items must not have been worn, used or altered in any way:
Basically, if it goes on a furry friend or your face, feet, hair or derriere and you took it out of the package – we don’t want it back. That’s yours now. You keep that. Forever.